FRI FAQs

Education, Events and Exhibit Related

Will I receive credit for the sessions I attend?

Where are the networking events being held?

Do I need a ticket for the street party, presidential celebration or welcome reception?

What are the Exhibit Hall hours?

Are children allowed in the Exhibit Hall?

Does FRI have a conference app?

Where can I find session information?

Will internet be available during the conference?

Registration

What is the deadline to register for the conference?

Do I have to register in advance?

What does my registration fee include?

Will I receive a confirmation of my registration?

Will I be refunded if I have to cancel my registration?

Can I transfer my registration to another member of my department/staff?

When does onsite registration open?

Hotel Related

What hotels have been reserved? What are the rates?

Can I make my hotel reservations now?

I have been contacted by a company trying to get me to book hotel rooms - is this legitimate?

Exhibitor

What are the booth rules for FRI 2017?

Who are the event contacts for FRI 2017?

How do I make hotel reservations or a room block?

What is included with my booth space?

FRI 2017 Event Schedule / Hours have changed!

How do I register my booth staff?

Where are all the exhibitor order forms and information located?

Is Insurance Required?

When can I move in to set-up my booth?

Can I carry my booth items/products in myself?

Can I sell my products/service at the show?

Is floor covering or carpeting required?

Is there parking available?

Where is the staging lot?

IAFC Membership

I'd like to join the IAFC and register for the conference. What do I do?

Press/Media

I am a member of the press – do you have press registration?

Where and When

Will all conference programming be held at the convention center?

When does the IAFC annual conference officially begin?

What is the address of the convention center?

Other

What's the dress code?

Will transportation be provided during the conference?

I am a presenter for FRI, where can I go to find information?

What meals are provided at the conference?

My question is not here! Who should I contact?

 

Education, Events and Exhibit Related

Will I receive credit for the sessions I attend?

The IAFC provides transcripts for attendees seeking educational credit hours for educational sessions attended during FRI. In order to receive your transcript, you must collect the codes provided during each session you attend.  You will enter these codes into IAFC's transcript builder.  You can add your codes at any time to the transcript builder.

Where are the networking events being held?

  • Street Party: Nascar Hall of Fame
  • Welcome Reception: Charlotte Convention Center
  • Presidential Celebration: Westin Hotel

Do I need a ticket for the street party, presidential celebration or welcome reception?

Tickets are included with All Access registration or are available for purchase online and onsite at registration.

What are the Exhibit Hall hours?

  • Thursday, July 27, 5 PM - 7 PM
  • Friday, July 28, 10 AM - 5 PM
  • Saturday, July 29, 8:30 AM - 1 PM

Are children allowed in the Exhibit Hall?

All children under the age of 16 are admitted free into FRI exhibits and must be accompanied by an adult. Children must be registered and wear appropriate credentials. No children are permitted onto the exhibit floor during move in and move out of exhibits. Children will not be permitted into the general session or other meetings and educational events.

Does FRI have a conference app?

Navigate FRI like a pro with the FRI mobile app. Go to your device's app store or Google Play and search for IAFC Conferences.

Where can I find session information?

Session information will be posted to the website soon. Download the FRI Brochure today.

Will internet be available during the conference?

Internet will be available for all conference attendees at the Charlotte Convention Center.

Registration

What is the deadline to register for the conference?

Registration is open until the conference begins on July 26. You may also register onsite. Early bird registration ends on June 14, 2017.

I have to register in advance?

No. Onsite registration for attendees opens on Tuesday, July 25th at 2 PM at the Charlotte Convention Center.

What does my registration fee include?

  • FRI All-Access
    FRI All-Access packages include: Core Education Sessions, Officer Development Program, General Session, Welcome Reception Ticket, Street Party Ticket, Presidential Celebration Luncheon Ticket and Three-Day Expo Pass.  Additional tickets for the Welcome Reception, Street Party, and Presidential Celebration can be purchased a la carte.
  • Core Education
    Core Education packages include: Core Education Sessions, General Session, Welcome Reception Ticket and Three-Day Expo Pass. Additional Welcome Reception tickets, as well as Street Party and Presidential Celebration tickets, can be purchased a la carte.
  • Officer Development
    Officer Development packages include: Officer Development Program (Certificate), General Session, Welcome Reception Ticket and Three-Day Expo Pass. Additional Welcome Reception tickets, as well as Street Party and Presidential Celebration tickets, can be purchased a la carte.
  • Expo Only
    Expo Only passes include: General Session and Three-Day Expo Pass. Welcome Reception, Street Party and Presidential Celebration tickets can be purchased a la carte.

Will I receive a confirmation of my registration?

Confirmations are sent via email for all registrations.

Will I be refunded if I have to cancel my registration?

All cancellations are subject to a $75 administrative fee. No refunds are made on or after June 14 or for no-shows. All cancellations must be made in writing and mailed, faxed (703-273-9363) or emailed (conferences@iafc.org) to the IAFC. No telephone cancellations will be accepted.

Can I transfer my registration to another member of my department/staff?

Yes, registration may be transferred to another person in your organization by written request (mail, fax: 703-273-9363 or email: conferences@iafc.org) to the IAFC prior to June 14. After this date, all changes must be made onsite. Additional charges may apply.

When does onsite registration open?

Onsite registration for attendees opens on Tuesday, July 25th at 2 PM at the Charlotte Convention Center.

Hotel Related

What hotels have been reserved? What are the rates?

FRI 2017 offers many hotel options with affordable rates. Check out our housing page to see what hotels are available, what rates are listed and book your hotel room.

Can I make my hotel reservations now?

Yes. Check out our hotel reservation page to reserve your room today.

I have been contacted by a company trying to get me to book hotel rooms - is this legitimate?

Experient is the only official housing company associated with FRI 2017. We have received reports that other companies are posing as the official housing vendor for FRI 2017 and may contact you offering housing for your trip. They are not endorsed by or affiliated with FRI and entering into financial agreements with such companies can have costly consequences.

A hotel poacher/pirate is any unaffiliated hotel or third-party housing company that acts as an official housing company and solicits business from FRI participants. When individuals book hotel accommodations through poachers or pirates the consequences can be costly; event participants may be left without hotel rooms when they arrive at the event and incur fraudulent charges on their credit cards. Please report any questions or concerns to conferences@iafc.org

Exhibitors

What are the booth rules for FRI 2017?

Please view the Booth Rules and Regulations for information on booth height regulations, what is considered a booth violation, booth backwall height allowance, banners, balloons, smoke/fog machines and information on many other items and what is and is not allowed.

If you have any questions about the design of your booth please contact:
Shannon Gilliland Tel: +1 703-537-4838 Email: sgilliland@iafc.org

Who are the event contacts for FRI 2017?

The FRI 2017 event contacts are listed below:

FRI Registration and Housing Customer Service:
800-424-5249
847-996-5829 (International)
FRI@experient-inc.com

All other IAFC Conferences Customer Service:
800-310-7554 
240-439-2554 (International)
FRI@experient-inc.com

Exhibit and Sponsorship Sales:
Tracy Blankenship Tel: +1 571-221-5268 Email: tblankenship@iafc.org
Shannon Gilliland Tel: +1 703-537-4838 Email: sgilliland@iafc.org

Exhibitor Services:

Shannon Gilliland Tel: +1 703-537-4838 Email: sgilliland@iafc.org

Event Operations:
Shannon Gilliland Tel: +1 703-537-4838 Email: sgilliland@iafc.org

Conference:

Sara Stehle Tel: +1 703-537-4801 Email: sstehle@iafc.org

Marketing:
Erin Gibbs Tel: +1 703-273-7263 Email: egibbs@iafc.org

How do I make hotel reservations or a room block?

All housing reservations in the IAFC Housing Block MUST be made through our official reservation system to secure the contracted rates. Registration and Housing are now one system to streamline the process.

View Housing Page

What is included with my booth space?

Pipe and draping is only included with non-island space. Floor covering is not mandatory. Carpet, furniture, and other booth furnishings can be ordered through the Exhibitor Service Manual. Electric and internet is not included with your booth space but may be ordered through the Exhibitor Service Manual. FRI 2017 will have free wi-fi. All booths receive 3 exhibitor badges per 100 square feet with 2 badges per additional 100 square feet.

FRI 2017 Event Schedule / Hours have changed!

The 2017 FRI Event Schedule can be viewed here. Please make note of the new Thursday Exhibit Hall Hours

View the Exhibitor Move-In/Out Schedule.

How do I register my booth staff?

All booths receive 3 exhibitor badges per 100 square feet with 2 badges per additional 100 square feet. ACCESS the exhibitor registration page.

For questions regarding registration please contact the registration department at Email: FRI@experient-inc.com or +1 866-229-2386

Where are all the exhibitor order forms and information located?

All order forms can be found in the Exhibitor Manual.

Is Insurance Required?

All exhibitors are required to submit a certificate of insurance. Please email your insurance forms to Shannon Gilliland Tel: +1 703-537-4838 Email: sgilliland@iafc.org
Note: If you are using an EAC to set up your booth we still need a certificate of insurance from the company exhibiting

When can I move in to set-up my booth?

View the official FRI 2017 Exhibitor Move-in/out schedule.

Can I carry my booth items/products in myself?

You may carry your items in if you can carry them in by hand.

Can I sell my products/service at the show?

You may sell your products and/or services at the event. You will be responsible for any applicable taxes.

Is floor covering or carpeting required?

Carpeting is not required and is not included with your booth. You may bring your own carpet or purchase carpet through the Exhibitor Service Manual.

Is there parking available?

There is nearby parking available during the event. Space is limited and there are no in-and-out privileges.

VIEW the parking options.

Where is the staging lot?

All of the shipping information can be found on theExhibitor Service Manual within the Exhibitor Manual. The Apparatus/POV Staging Lot is located at 600 McNitch Street.

IAFC Membership

I'd like to join the IAFC and register for the conference. What do I do?

Choose the option that's easiest for you:

Press/Media

I'm a member of the press – do you have press registration?

The IAFC conference is a private event and the IAFC reserves the right to request (additional) credentials from any member of the media wishing to attend.

All members of the press should register in advance.  Register online today.
View the Media Information Sheet

Where and When

Will all conference programming be held at the convention center?

All educational programming will take place at the Charlotte Convention Center. Locations for events not being held at the convention center will be noted in the official program.

When does the IAFC annual conference officially begin?

FRI 2017 begins on Wednesday, July 26th with educational sessions in the morning. The expo hall opens on Thursday, July 27. Committee, section and division meetings take place throughout the week. Be sure to make your travel arrangements accordingly.

What is the address of the convention center?

The Charlotte Convention Center is located at 501 S.College St., Charlotte, NC 28202

Other

What's the dress code?

Business casual is appropriate for conference events. IAFC's Street Party is casual (jeans, comfortable clothes).

Will transportation be provided during the conference?

Complimentary transportation will be provided between official hotels and the convention center. Some hotels are within walking distance from the convention center. Ground transportation between the airport and hotels is not provided on a complimentary basis.

I am a presenter for FRI, where can I go to find information?

FRI Presenters will use the presenters' corner to find the latest information for the sessions.  

What meals are provided at the conference?

The following food functions will take place during FRI:

  • Wednesday, July 26 - Networking Reception: Heavy hors d'oeuvres and one drink ticket.  Networking Reception tickets are included in All Access Packages, Core Education Packages and ODP Packages.  Networking Reception tickets can also be purchased a la carte.
  • Thursday, July 27 - Division Lunches: Complimentary Lunch.  Division Lunches are open to all IAFC members.  Division lunches are included in All Access Packages, Core Education Packages and ODP Packages.  Please indicate on your registration if you plan on attending your division lunch.
  • Friday, July 28 - FRI Street Party: Heavy hors d'oeuvres and one drink ticket.  Street Party tickets are included in All Access Packages and can be purchased a la carte.
  • Saturday, July 29 - Presidential Celebration: Complimentary Lunch.  Presidential Celebration tickets are included in All Access Packages and can be purchased a la carte.

My question is not here! Who should I contact?

We're sorry we couldn't anticipate your needs. Please email us at conference@iafc.org so we can assist.



The Instructors Were Top Notch

I had a great time in Denver and the seminars were awesome too! All the instructors were top notch and the subject matter was definitely relevant to today and tomorrow's fire service. All in all...great course and I will be bringing friends in the future.

– Marc Symkowick, Firefighter/Paramedic, Central County (CA) Fire Department